OL98: (CW) Can't Reply to a Message from an Outlook 98 User
The information in this article applies to:
Symptoms
People replying to e-mail received from users of Microsoft Outlook
98 may see the following in the From field:
Sender Unknown
The following conditions
must be true for this issue to occur:
- Your mail profile contains Internet
E-mail and Microsoft Exchange Server.
- Internet E-mail is listed as
the first delivery transport.
- Your mail delivery point is
the Mailbox - <username>
Cause
The field "From" that is used by most Internet e-mail
readers as the reply address has been replaced with "Sender."
Resolution
There are three methods to resolve
this:
- Change the address processing
order.
- Change the mail delivery point.
- Create separate mail profiles
for Internet e-mail and Microsoft Exchange Server.
See the appropriate section below for detailed
steps to each method.
Status
Microsoft has confirmed this to be a problem in Microsoft Outlook
98.
More Information
Change the Address Processing Order
- On the Tools menu, click Services.
- On the Delivery tab, under "Recipient
addresses are processed by these information services in the following
order" click to select Internet E-mail.
- Click the downward-facing arrow
until Internet E-mail is below Microsoft Exchange Transport and
(if installed) Microsoft Exchange Remote Transport.
- Click OK to close the dialog
box.
- Quit and then restart Outlook.
Change the Delivery Point
- On the Tools menu, click Services.
- On the Delivery tab, under "Deliver
new mail to the following location", click to select Personal
Folder file.
NOTE: If you have changed the display name of your Personal folder
file, click to select that name.
- Click OK.
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