OL98: (CW) Troubleshooting cc:Mail Connectivity in Outlook
The information in this article applies to:
NOTE: These procedures only apply if you have installed
Outlook with the Corporate Workgroup/Other (CW) option. This option
allows you to use Messaging Application Programming Interface (MAPI)
services. To determine your installation type, on the Help Menu
click About Microsoft Outlook. In About Microsoft Outlook you should
see "Corporate" if you have the Corporate Workgroup installation.
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, you should first make a backup copy
of the registry files (System.dat and User.dat). Both are hidden
files in the Windows folder (directory).
Summary
This article describes how to troubleshoot connectivity problems
when you are using Microsoft Outlook 98 with a Lotus cc:Mail postoffice.
More Information
Cc:Mail has two postoffice versions: version 2.x for use with cc:Mail
client 6.x, and version 6.x for use with cc:Mail client 8.x. Some
users refer to these versions as DB6 and DB8 postoffices. Outlook
supports the version 2.x (DB6) postoffice. Although Outlook does
not support the cc:Mail version 6.x postoffice (DB8), you might
have success using the troubleshooting steps in this article to
configure version 6.x with Outlook. If you are using a version 6.x
postoffice and these steps do not work, you should contact Lotus
Development Corporation for further information.
Steps to Configure a cc:Mail Profile
Install the cc:Mail information service from the
\Valupack\Ccmail folder (directory) on the Microsoft Office 97 compact
disc. The ccmailsp.exe file is for Microsoft Windows 95 and Microsoft
Windows NT, version 4.0, and the ccmailnt.exe file is for Microsoft
Windows NT, version 3.51.
After you install the cc:Mail information service, map a drive to
the cc:Mail server and configure a profile that includes the cc:Mail
information service.
Provide postoffice information, logon name, and password. By default,
the postoffice is the \Ccdata folder. Your mail administrator can
create this folder using a different name; contact your administrator
if you are not sure of the postoffice folder name.
During installation of the service, you may receive the following
message:
Unable to find cc:Mail program directory. Do you want to find it
now or work offline?
Choose Find It Now, and specify the location of
the program files. By default, this folder is either \Ccmail or
\Lotapps\Ccmail.
Complete the profile information and start Outlook.
Troubleshooting Errors Starting Outlook
When you start Outlook, you may receive one of
the following error messages:
Could not find the cc:Mail postoffice. Would you like to
change it now? Yes - if you would like to view or change the path
to your cc:Mail postoffice. No - if the postoffice is currently
unavailable or if you do not want to change it, No - if you are
currently working offline.
-or-
Unable to logon to cc:Mail using the information you have
entered. The postoffice path, user name, and/or password that you
specified may be incorrect. Would you like to correct it now? If
you would like to correct it now, choose Yes.
Follow these steps
to troubleshoot these errors:
- Download the most current Vendor
Independent Messaging (VIM) dll files from the Lotus Support File
Library at: http://ftp.support.lotus.com/ftp/pub/comm/ccmail/dev_tools/
-or-
ftp://ftp.support.lotus.com/pub/comm/ccmail/dev_tools/
The file name is:
Vdlw32.zip for Windows 95/98 and NT computers
Unzip the VDlw32.zip file to the \Windows\System\ folder in
Windows95/98.
Unzip the VDlw32.zip file to the \Winnt\System32\ folder in Windows
NT.
Version 6.x of the postoffice requires these files, and version
2.x runs best with them installed.
- Verify the correct path to the
cc:Mail Program files in the following registry key:
HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc
- In order to know what files
to rename you need to know what build of the VIM files are installed.
To find out what build you have, locate and right click on cwimport.exe.
The last 2 digits of the version number are the build number.
For Build 42, rename the following files and reinstall your cc:Mail
transport:
4. Vimthk16.dll Vimthk32.dll Ccmab32.dll
5. Ccmdlist.exe Ccmsvc.cnt Ccmsvc.hlp
6. Ccmxp32.dll export.pif Cwimport.exe
mapivm32.dll thkshld.dll ccmailsp.inf
For Build 48, rename the following files and reinstall your
cc:Mail transport:
Ccmdlist.exe Ccmsvc.cnt Ccmsvc.hlp
Ccmxp32.dll Ccmab32.dll Cwimport.exe
mapivm32.dll thkshld.dll ccmailsp.inf
export.pif
Note: If you had previously installed build 42 of the VIM files
and then installed build 48, you will also have the following files:
Vimthk16.dll Vimthk32.dll
Configuration Error
Once you can successfully start Outlook and check
for new mail without receiving any error, copy Export.exe and Import.exe
from the mail server's \Ccadmin folder to your \Windows\System folder.
If you are setting up with a cc:Mail version 6.x postoffice (DB8),
you also need to copy the IE.ri file from the \Ccadmin folder to
your \Windows\System folder.
If these files are not present or if you use the wrong version of
these files, you may receive one of the following error message
when trying to use the Outlook Tools cc:Mail Service Tools menu:
run-time error!
Program c:\windows\system\cwimport.exe
abnormal program termination.
-or-
Configuration error: This system does not have the necessary
resources to perform the requested import. See the software requirements
section in cwimport.txt for more info.
NOTE: In this message, the cwimport.txt file name
is incorrect. The correct file name is Cwimport.ini. You must run
the Export.exe on your computer, which executes a batch file called
exportrn.bat. That batch file creates the c:\windows\cwimport.ini
file referred to in the error message.
Reinstalling the Cc:Mail Transport
If these troubleshooting
techniques do not work, or if you have already completed a partial
setup, follow these steps to reinstall the cc:Mail transport:
WARNING: Using Registry Editor incorrectly can cause serious problems
that may require you to reinstall Windows. Microsoft cannot guarantee
that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the Changing
Keys And Values Help topic in Registry Editor (Regedit.exe). Note
that you should make a backup copy of the registry files (System.dat
and User.dat) before you edit the registry.
- Use the Windows Registry Editor
to delete the following keys:
HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc
HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\
Profiles\<the name of your cc:Mail profile>
- Rename the following files and
reinstall the cc:Mail transport from the Office 97 ValuPack:
In order to know what files to rename you need to know what build
of the VIM files are installed. To find out what build you have,
locate and right click on cwimport.exe. The last 2 digits of the
version number are the build number.
For Build 42 (from the Office 97 CD), rename the following files
and reinstall your cc:Mail transport:
3. Vimthk16.dll Vimthk32.dll Ccmab32.dll
4. Ccmdlist.exe Ccmsvc.cnt Ccmsvc.hlp
5. Ccmxp32.dll export.pif Cwimport.exe
mapivm32.dll thkshld.dll ccmailsp.inf
For Build 48 (from the Outlook 98 CD), rename the following
files and reinstall your cc:Mail transport:
Ccmdlist.exe Ccmsvc.cnt Ccmsvc.hlp
Ccmxp32.dll Ccmab32.dll Cwimport.exe
mapivm32.dll thkshld.dll ccmailsp.inf
export.pif
Note: If you had previously installed build 42 of the VIM files
and then installed build 48, you will also have the following files:
Vimthk16.dll Vimthk32.dll
- Once the cc:Mail transport is
installed, follow the steps in the section of this article titled
"Steps To Configure a cc:Mail Profile" to configure
your profile for cc:Mail services.
References
For more information about using cc:Mail with Outlook, type "cc:Mail"
in the Office Assistant, click Search, and then click to view "If
you use Lotus cc:Mail."
Cc:Mail is manufactured by Lotus Development Corporation, a vendor
independent of Microsoft;
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