OL98: (CW) ErrMsg: Unknown Recipient
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The information in this article applies to:
Microsoft Outlook 98
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NOTE: These procedures only apply if you have installed Outlook
with the Corporate Workgroup/Other option. This option allows you
to use Messaging Application Programming Interface (MAPI) services.
To determine your installation type, on the Help Menu click About
Microsoft Outlook. In About Microsoft Outlook you should see "Corporate"
if you have the Corporate Workgroup installation.
Symptoms
In Microsoft Outlook 98, after replying to a mail message you receive
an "Undeliverable" message from the system administrator.
The message text is:
The recipient name is not recognized
Followed by an X500 format address, and "Unknown Recipient".
For example:
The recipient name is not recognized. O=TI/OU=T2DRW/CN=Recipients/CN=SCIT/cn=A01707@domain.com
Unknown Recipient
Resolution
To resolve this problem change the order in which addresses are
processed on the Delivery tab of your mail profile properties.
More Information
If you have both Microsoft Exchange server and Internet mail transport
providers in a single profile, AND the Exchange server also sends
and receives mail via the Internet, the Microsoft Exchange server
should come first in the profile. That gives the server a chance
to modify the recipients on the outgoing SMTP message to replace
the Microsoft Exchange Global Address List addresses with appropriate
SMTP addresses. The Internet mail MAPI transport can not perform
this translation.
To change the order in which addresses are checked, follow these
steps:
Click Start, point to Settings and then click Control Panel.
Double click Mail and Fax (Mail, if Fax services are not installed).
On the Delivery tab, click to select Microsoft Exchange Transport.
Use the arrows to the right of the box to move the Microsoft Exchange
Transport to the top of the list. Click OK, and then close the Control
Panel window.
If Outlook was running, quit and then restart Outlook.
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