OL98: (CW) 16-Bit Sample Applications Forms Hang When Closed
--------------------------------------------------------------------------------
The information in this article applies to:
Microsoft Outlook 98
--------------------------------------------------------------------------------
Note: These procedures only apply if you have installed Outlook
with the Corporate Workgroup/Other option. This option allows you
to use Messaging Application Programming Interface (MAPI) services.
To determine your installation type, on the Help Menu click About
Microsoft Outlook. In About Microsoft Outlook you should see "Corporate"
if you have the Corporate Workgroup installation.
Symptoms
If you use the 16-bit Exchange Forms Designer Sample Applications
forms located on the Microsoft Outlook 8.03 Compact disc, or the
Microsoft Exchange Server version 4.0 or 5.0 discs, or any other
16-bit form, and you attempt to close one of the forms or delete
an open item created from one of these forms, Microsoft Outlook
98 stops responding. You must be running Outlook on Microsoft Windows
NT for this to occur.
Cause
When the form is closed or the item is deleted, it waits for Outlook
to release handles to the form resources. Outlook never releases
the handles so the form appears to hang.
Resolution
A supported fix that corrects this problem is now available from
Microsoft, but has not been fully regression-tested and should be
applied only to systems experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft
Product Support Services phone numbers and information on support
costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes
or later:
Component: Outllib.dll
File Name Version
------------------------------------
Outllib.dll 8.5 Fix for Outlook 98 Note: If you contact Microsoft
to obtain this fix, a fee may be charged. This fee is refundable
if it is determined that you only require the fix you requested.
However, this fee is non-refundable if you request additional technical
support, if your no-charge technical support period has expired,
or if you are not eligible for standard no-charge technical support.
For more information about eligibility for no-charge technical
support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical
Support
Status
Microsoft has confirmed this to be a problem in Outlook 98 on the
Microsoft Windows NT platform.
|
