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Problems opening attachments in Outlook Express
5.0
Procedure
Problems that can be encountered when receiving emails containing
attachments is that there is no file association created within
their system for the file they've been sent. When this happens the
user will be confronted with the following error.
Creating a file association is not something we would take the
customer through as it is part of their Operating System and as
such not supported. Plus there is no guarantee that the customer
will have a program to view the file, in this instance the customer
can obtain the program or download a viewer.
Other problems that can occur is if the attachment is a shortcut
to the original file so that when the recipient try's to open the
file an error is given because the path is pointing to is the senders
hard drive - as shown below.
*Note the file is ' .lnk ' which is basically just a shortcut link
to the original file.
Sometimes though instead of displaying the error above the program
will attempt to open the file in Internet Explorer as shown below
and as above is caused by the sender attaching the shortcut to the
file rather than the file itself.
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