The Computer Guy's TroubleShooting Pages

| Home | SiteMap | MacInfo | MacInfoTwo | Processes | DataBasePub | EstJobs | Classes | Misc |
| TSBasics01 | TSChecklist01 | TSAdvanced01 | TSBasics02 | TSChecklist02 | TSAdvanced02 |
| TSBasics03 | TSChecklist03 | TSAdvanced03 | TSBasics04 | TSChecklist04 | TSAdvanced04 |
TroubleShooting Advanced Number THREE
. TSAdvanced Software Installed/Reinstalled....................................................Updated 5/22/99
The Basics
________________________ 5/24/99
. Microsoft library files: Deleting OLE extension; tracking versions
Update: Regarding a tip posted last time, Darren Hickey notes that Microsoft OLE extension is not a part of Office 98 and (if you delete it), it will not be reinstalled by running an Office 98 application. "Office '98 uses OLE v2.2, which uses all shared libraries, the OLE Extension is legacy from OLE 2.01. I have had numerous problems when applications (a reinstallation of Quark 3.3) install the Microsoft OLE Extension (the file doesn't exist, so it gets installed). System instability and errors in Office and other OLE aware applications are the common issues." [Note: I found a copy of this extension in my System Folder and have deleted it; I am now tracking whether this reduces the system crashes that have plagued my use of Word 98.]
Update: As Chris Erickson reminds me, we have previously covered the issue of the OLE Extension. At that time, we suggested that the extension is part of Office 98, but that the version installed by Office could conflict with other software (such as Photoshop). I am investigating this matter further and hope to report back.
On a related note, Joseph Boykin found that Acrobat 4.0 installed three Microsoft library files (Microsoft Portability Library, Microsoft Controls Library and Microsoft C Runtime Library) that were older than versions he already had. "That caused at least one program to be unhappy (Agfa's PhotoWise)."
TITLE Power Macintosh G3: Excel Consistently Freezes
Article ID:24909
Every time I open a Microsoft Excel spreadsheet my new Power Macintosh G3 crashes. Is there an incompatibility between Excel and Power Macintosh G3 computers?
This is an isolated issue with Microsoft Excel. If the monitor bit depth is selected as 2 bit or 256 grays, the Excel application will freeze on launch. The easiest workaround is to select a higher bit depth. Microsoft has been alerted to this issue, but there is not any additional information available from Microsoft at this time.
This issue will persist even after clean install and reinstallation of the Microsoft Office 98 suite.

. Updating the Operating system can increase the memory required for applications to run. Example &endash; System 7.5.5 Update required some programs to use an additional 23K of memory. To fix the problem, increasing the Preferred Memory size of the application by 23K was the solution to memory error messages.

. Some system components are set to a memory partition that is too small. Printmonitor and Desktop Printmonitor are classic examples that often need more memory than the default setting.
. TIP: to monitor the memory partitions of active programs &endash; Choose About this Computer or About this . Macintosh from under the Apple Menu, move the window to the bottom of the screen and check the percentage of the bar that is used. If an application fills most or all of the bar, it needs to have it's memory allocation increased in it's Get Info window. There are shareware and freeware utilities that will perform this same function (monitoring memory) in a smaller window or floating palette.
. Turning on Balloon Help will allow you to find out the exact amount of memory available and used (the only use of Balloon Help that IS useful).
The Rules
. Everything in the system and all applications have a set amount of memory. If they step one byte out of this memory, you will see a crash, bomb, freeze, stall or error messages.
. If an application refuses to open a file, won't save, won't print, the FIRST thing to try is assign it more memory Especially if the problem file is much larger (bigger, more pictures) than the files you normally work with.
. Even programs that have enough memory to function, may show much faster response given more memory.
Printing problems &endash; refusing to print, with or without error messages, showing all the steps of printing but producing no output, printing only the first page (or a portion of the printjob).
Saving problems &endash; refusing to save a file.
Opening problems &endash; refusing to open a file &endash; usually with an error message.
Special option problems &endash; spell checking failures, export to different file format problems, acquiring scanners or video capture devices &endash; usually with an error message.
. NOTE: the above problems are due to programs that do not load ALL their features at open. Some options are loaded into memory when they are requested, assuming there is enough memory allocated to the application.
. NOTE2: it is possible for problems with an application to appear when too many fonts are open, or additional system resources are added (utilities that alter the finder or the way the system operates).
Random crashes with or without error messages across many applications.


. Allocate more memory to the problem application.
1] Highlight the application, when it is not open or active
2] (Command + I) or File Menu:Get Info command to open the Get Info Window
3] Increase the preferred size by 20 or 30%
4] Test the increased memory partition, repeat if needed.
. Allocate more memory to your System, using Conflict Catcher or one of the freeware/shareware system heap utilities.
. Increase Print Monitor's Memory to 256k &endash; the default memory for print monitor can often cause problems. (Desktop PrintMonitor if you are using Desktop Printing)
Increase ATM's Memory to 50k per font &endash; use the ATM (Adobe Type Manager) control panel for this.
. Leave the About Macintosh window open at the bottom of the screen to monitor or check your applications memory space. OR download one of the memory utilities available online.
. If you change the memory size of a program to an abnormally large figure, remember to set it back for normal operation.

Top of Page
| Home | SiteMap | MacInfo | MacInfoTwo | Processes | DataBasePub | EstJobs | Classes | Misc |
| TSBasics01 | TSChecklist01 | TSAdvanced01 | TSBasics02 | TSChecklist02 | TSAdvanced02 |
| TSBasics03 | TSChecklist03 | TSAdvanced03 | TSBasics04 | TSChecklist04 | TSAdvanced04 |