Key Issues of National Information Infrastructure. Case study: Singapore-SingaporeONE, Malaysia-Multimedia Super Corridor and Indonesia- Nusantara21.

This paper comprises ongoing research undertaken towards a MSc by thesis, utilising qualitative research techniques in an effort to understand development of National Information Infrastructures (NIIs) in three ASEAN countries ; Singapore, Malaysia and Indonesia. It portrays the rapid evolution of Information Technology and Communication Infrastructure in three countries of south East Asia.

The aims of this study are to:

identify the key players of NII implementation in three countries,

identify the initial key issues of NII,

determine the relative important of key issues of NII.

inform and involve NII management of current and future NII issues,

suggest list of recommendation to improve the NII issues.

The study compare and contrast the NII development in three countries. It identifies the key player on NII implementation: government authorities, state and private industries, Multi National Corporation, education institutes, media sector. As part of the study of key issues of NII, a Delphi study of three NIIs (Singapore-SingaporeOne, Malaysia-Multimedia Super Corridor, Indonesia-Nusantara21) is conducted to identify which issues are perceived as important by the NII management. The initial issues are expected to be a mix of government role issues (support, leadership, promotion, productivity), national competitiveness issues (Private sector, partnership, global economy, education, telecommunication issues), legal issues (property right, standard, security), cultural issues (access and ease of use) and technology issues (selection technology, system integration).

The study uses a self administered E-mail questionnaire and personal interview to identify and compare key issues of NII which are perceived by NII managers, providers and users in Singapore, Malaysia and Indonesia. It also examines the key issues of NII management and examines the similarities and differences of the countries involved.

While many factors play a role in the implementation of NII, the analysis and the reflection from this research suggest that national culture, role of government and economic development can explain similarities and differences as key issues experienced by the three countries: Singapore, Malaysia and Indonesia.

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Last modified: December 08, 1998