Mr Tweaks for tips and help and error codes

OT/PPP Errors With Possible solution in RED

7102 OT/PPP did not load properly at system start up.

1. Reinstall OT/PPP.

7103 OT/PPP could not set up a port.

1. Make sure the modem is setup on the correct port. 2. Make sure appletalk, fax software, or anything else that might use the port is not active.

7104 OT/PPP is out of memory.

1. There is probably too little memory available to run everything the user is attempting to run at the same time. Try closing some programs. 2. Make sure that programs like netscape aren't being allocated "too much" memory. 3. It is possible that a RAM upgrade will be needed.

7105 The requested action is not supported.

1. The user probably has a very old version of OT/PPP. Try upgrading OT/PPP. 2. If OT/PPP is a newer version, but they have an old version of MacOS, try upgrading their version of MacOS.

7106 One or more resources are missing from OT/PPP's installed files.

1. Reinstall OT/PPP.

7107 The Remote Access Connections file is not compatible with the installed version of OT/PPP

. 1. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport).

7108 An action requiring a connection was requested when there was no connection.

1. Check to make sure PPP is set to autodial. If it is not that is most likely the issue. 2. If you think that it is not autodialing, but is set to autodial, you may wish to restart the computer, and check to make sure no other applications are using the modem. (ie. fax software, appletalk, etc..) 3. This message could also come up after a failed connection. Check into other possible issues like modem issues, wrong number, etc..

7109 The connection attempt or established connection was terminated by the user.

1. They hit cancel, or disconnected. Have them reboot and try again. 2. If problem persists try updating the drivers for their modem.

7110 The user name is unknown.

1. Retype UserName and PASSWORD. 2. Make sure they have the correct UserName and PASSWORD and can auth on the server.

7111 The password is invalid.

1. Retype UN and PASS. 2. Make sure they have the correct UN and PASS and can auth on the server.

7112 An unexpected error with no useful information has occurred.

1. Make sure enough memory is allocated to OT/PPP. 2. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport). 3. Uninstall and Reinstall OT/PPP.

7113 One or more of the installed OT/PPP files is damaged.

1. Reinstall OT/PPP.

7114 The requested action could not be performed because OT/PPP was busy.

1. Reboot the computer with the shift key held down the entire time. 2. Uninstall and reinstall OT/PPP.

7115 The OT/PPP logical port is in an unknown state.

1. Make sure that the correct port is selected for the modem and that the modem is not plugged into the wrong port (ie printer port.). 2. Make sure appletalk, fax software, or anything else that might use the port is not active. 3. Try a reboot.

7116 The OT/PPP logical port is in an invalid state.

7117 The OT/PPP logical port has detected an invalid serial protocol.

1. Make sure that the correct port is selected for the modem and that the modem is not plugged into the wrong port (ie printer port.). 2. Delete the modem prefs and reinstall the modem. 3. Make sure appletalk, fax software, or anything else that might use the port is not active. 4. Reboot.

7118 Login is disabled for the given user.

1. Retype UN and PASS. 2. Make sure they have the correct UN and PASS and can auth on the server.

7120 The server administrator requires the user to enter a password.

1. Retype UN and PASS. 2. Make sure they have the correct UN and PASS and can auth on the server.

7122 OT/PPP could not initialize Open Transport.

1. Reinstall OT/PPP.

7123 The requested action could not be performed because OT/PPP is not fully initialized yet.

1. If a reboot does not fix it try R&Ring the settings. 2. Reinstall OT/PPP

7124 TCP/IP is inactive and cannot be loaded.

1. Open the TCP/IP control panel and make sure that TCP/IP is selected and that it is set to be active when needed. 2. Open Apple menu > Control Panels > Extensions Manager. Make sure that if TCP/IP or releated items are in there that they are set to active. 3. Try rebooting. 4. Try reinstalling OT/PPP.

7125 TCP/IP is not yet configured.

7126 PPP is not selected as the TCP/IP interface in the current TCP/IP configuration.

7128 The requested PPP protocol was rejected by the PPP peer.

1. Check the TCP/IP control panel, and make sure that PPP is selected and configured properly. 2. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport). 3. Make sure that the modem is configured properly and if it is a problem modem perhaps try inits/drivers? If an older global village modem perhaps try a Hayes modem script. If a newer global village modem (non-x2) try a generic rockwell/conexant connect script. 4. Reinstall the TCP/IP control panel. 5. Reinstall OT/PPP.

7129 PPP authentication failed.

1. Retype UserName and PASSWORD. 2. Make sure they have the correct UserName and PASSWORD and can auth on the server.

7130 PPP negotiation failed.

7131 PPP was disconnected locally.

1. Check physical connections. 2. Make sure that the modem is configured properly and if it is a problem modem perhaps try inits/drivers? If an older global village modem perhaps try a Hayes modem script. If a newer global village modem (non-x2) try a generic rockwell/conexant connect script. 3. Make sure that they aren't disconnecting themselves. 4. Check the TCP/IP control panel and the Remote Access (PPP) settings, and make sure that PPP is selected and everything configured properly. 5. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport). 6. Reinstall OT/PPP.

7132 The PPP peer disconnected unexpectedly.

1. Check for updated modem drivers. 2. Try scripts? 3. Check into line noise. 4. Make sure your ISP isn't having troubles.

7133 The PPP peer is not responding.

1. Check to make sure that the correct phone number is being dialed. 2. Check the TCP/IP control panel and the Remote Access (PPP) settings, and make sure that PPP is selected and everything configured properly. 3. Make sure modem is plugged in correctly and is assigned the correct port. 4. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport). 5. Make sure that the modem is configured properly and if it is a problem modem perhaps try inits/drivers? If an older global village modem perhaps try a Hayes modem script. If a newer global village modem (non-x2) try a generic rockwell/conexant connect script. 6. Reinstall the TCP/IP control panel. 7. Reinstall OT/PPP.

7134 The OT/PPP log file is not open.

1. Trash the Open Transport Preferences folder. 2. Reboot. 3. Reinstall OT/PPP.

7135 The OT/PPP log file is already open.

1. Trash the Open Transport Preferences folder. 2. Reboot. 3. Reinstall OT/PPP.

7136 The OT/PPP log entry could not be retrieved.

1. Trash the Open Transport Preferences folder. 2. Reboot. 3. Reinstall OT/PPP.

7137 OT/PPP can not locate the active System Folder.

1. Make sure that OT/PPP is installed correctly. 2. Try reinstalling OT/PPP.

7138 OT/PPP can not locate its Preferences folder.

1. Make sure that the preferences folder is in the system folder. 2. Make sure that OT/PPP is installed correctly. 3. Try reinstalling OT/PPP.

7139 There is a preexisting file using an OT/PPP type or creator.

1. Make sure that any other dialers (FreePPP, ConfigPPP, etc) is disabled in the extensions folder. 2. Make sure that there are not 2+ copies of OT/PPP installed. 3. Remove all instances of OT/PPP and reinstall.

7140 There is a preexisting folder using an OT/PPP folder name and location.

7141 The Remote Access Connections file is not open.

1. Trash the Remote Access Preferences folder. Resetup Remote Access (PPP). 2. Reboot. 3. Reinstall OT/PPP.

7142 An unknown PPP control protocol type was received.

1. Make sure that the correct number is being dialed. 2. Make sure that the ISP is not having any issues. 3. Check through all of the dialup settings. 4. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport).

7144 PPP received a packet with an invalid length.

1. Make sure ISP isn't having troubles. 2. Get rid of any connect scripts that they may be using, or alter it to make sure that they aren't selecting any invalid compression of flow types. 3. Reinstall OT/PPP.

7145 PPP received a negotiable option with an invalid value.

1. Reinstall OT/PPP. Trash the modem prefs and reinstall the modem. 2. Refer to manufacturer.

7146 PPP received a negotiable option with invalid flags.

1. Reinstall OT/PPP. Trash the modem prefs and reinstall the modem. 2. Refer to manufacturer.

7147 PPP ran out of memory while negotiating with the peer.

1. Make sure that the computer has enough RAM to be connecting to the internet. 2. Make sure that too many programs are not open. 3. Try a reboot.

7148 PPP encountered an error with no useful information.

1. Check to make sure that the correct phone number is being dialed. 2. Check the TCP/IP control panel and the Remote Access (PPP) settings, and make sure that PPP is selected and everything configured properly. 3. Make sure modem is plugged in correctly and is assigned the correct port. 4. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport). 5. Reboot machine. 6. Reinstall the TCP/IP control panel. 7. Reinstall OT/PPP. 8. Make sure that the modem is configured properly and if it is a problem modem perhaps try inits/drivers?

7152 PPP is in an invalid state.

1. Reboot. 2. Delete Preferences Files - this will reset an Application to default settings and force it to create a new (not corrupted) version of its preferences file. A. Delete "MacTCP DNR" from "Hard Drive:System Folder:" B. Delete "PPP Preferences" from "Hard Drive:System Folder:Preferences:" C. Delete "FreePPP Preferences" from "Hard Drive:System Folder:Preferences:" D. Resetup PPP(Remote Access) and TCP/IP(Open Transport). 3. Reinstall OT/PPP.

7153 The user canceled the password entry dialog.

1. Tell user not to cancel the password entry dialog. 2. If they continue to "lie" and say that they are not cancelling it, verify their username and password. Try deleting/retyping it, and perhaps reset the password on the server side.

7163 The user did not respond to the password entry dialog in time.

1. Type the username and password in BEFORE dialing.

7164 An unknown Open Transport serial port was referenced.

7165 The OT/PPP logical port is not configured.

7167 No AppleTalk services endpoints are available.

1. Make sure that PPP is selected under TCP/IP rather than Appletalk and that it is configured properly. 2. Make sure that Appletalk is disabled. 3. Reinstall OT/PPP.

7168 The user canceled the modem script ASK or the Manual Dialing dialog.

1. Tell user not to press cancel. 2. If they are not, try dialing without a connect script or a terminal window.

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