Lessons in Customer Support (if restaurants function like Microsoft) :: Patron: Waiter!; Waiter: Hi, my name is Bill and I'll be your Support Waiter. What seems to be the problem?; Patron: There's a fly in my soup!; Waiter: Try again, maybe the fly won't be there this time.; Patron: No, it's still there.; Waiter: Maybe it's the way you're using the soup; try eating it with a fork instead.; Patron: Even when I use the fork, the fly is still there.; Waiter: Maybe the soup is incompatible with the bowl; what kind of bowl are you using?; Patron: A SOUP bowl!; Waiter: Hmmm, that should work. Maybe it's a configuration problem; how was the bowl set up?; Patron: You brought it to me on a saucer; what has that to do with the fly in my soup?; Waiter: Can you remember everything you did before you noticed the fly in your soup?; Patron: I sat down and ordered the Soup of the Day!; Waiter: Have you considered upgrading to the latest Soup of the Day?; Patron: You have more than one Soup of the Day each day?; Waiter: Yes, the Soup of the Day is changed every hour.; Patron: Well, what is the Soup of the day now?; Waiter: The current Soup of the Day is tomato.; Patron: Fine. Bring me the tomato soup and the check. I'm running late now.; [Waiter leaves and returns with another bowl of soup and the check.] Waiter: Here you are, Sir. The soup and your check.; Patron: This is potato soup.; Waiter: Yes, the tomato soup wasn't ready yet.; Patron: Well, I'm so hungry now, I'll eat anything.; [Waiter leaves.]; Patron: Waiter! There's a gnat in my soup!; ----------
The cheque:: Soup of the Day . . . . . . . . . . . $ 5.00; Upgrade to newer Soup of the Day. . . $ 2.50; Delivery charge . . . . . . . . . . . $ 4.95; Access to support . . . . . . . . . . $10.00; Editors Note:; Bug in the soup... included at no extra charge (will be fixed with Tomorrow's soup of the day)

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Lessons in Customer Support (if restaurants function like Microsoft) :