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COMMENT ONE:
This first was an email that I sent to the folks at Kellogg's, from their website. It was one of those deals where you
type in your web address, and then your comments, and wait for them to reply. I don't remember the exact wording of my original
email, since it took them like a year and a half to respond to my email, but basically I asked them how come, when Nutra Sweet
and Splenda first came out, everyone jumped on the bandwagon, like there was Diet Coke and Sugar-Free Candy and even stuff
that you could put on your cereal, but there has never been like a sugar free Frosted Flakes or Froot Loops??? It
totally bites. I mean, how hard would that be??? Anyway, here is the response I got:
Thank you for contacting us on-line.
It was nice of you to want to share your suggestion with us. While your idea is
not new to us, we appreciate your interest and the time you took to submit this idea.
Our company devotes a great deal of time and effort to developing new and improved products,
packaging concepts, promotions and merchandising ideas, such as recipe ideas and alternate serving suggestions, to make our
products the best on the market. We hope that you will agree we are on the right track here.
We appreciate your interest in our company and products.
Sincerely,
Jason Limas
Consumer Affairs Department
JLL/OPS
006103065A
Kellogg North
America
PO Box CAMB
Battle Creek, MI 49016-1986
Now, I know how big companies work, and so I am sending the following email to all of the following email addresses:
Mr. Limas:
I received the attached email in response to my suggestion that you start making sugar free cereal
with Nutra-Sweet or Splenda. The response I got to my suggestion was so non-committal, vague, and undefined, that I am led
to believe that you have personally not even read my email and have no idea what I am even talking about. So I would
like to personally inquire why there is no sugar-free cereal? Is there something that the general public is not being told?
Please respond.
COMMENT TWO:
Here is a letter that I wrote to the microwave popcorn people:
John J. Doolittle
XXXX
XXXX Court
XXXXXXX, GA XXXXX
July 7, 2004
Consumer
Affairs
Golden Valley Microwave Foods
7450 Metro Boulevard
Edina, MN 55439
Dear
Sirs:
Let
me preface this letter by saying how much I enjoy your product. Every day at some point between 2:57 pm and 3:02 pm (approximately) I purchase
one bag of your product from the vending machine in the breakroom at my workplace. I pop this bag per the instructions written
on the bag (which states rather cryptically that normal popping time is between 2 to 5 minutes, and leaves quite a margin
for error). I have found that optimal popping time in the second microwave from the left in the breakroom is two minutes and
twenty seconds. There is generally no scorching and I am left with only what I estimated to be between twenty to twenty-five
unpopped kernels in the bag.
However,
on the twenty-first of June of this year, I was a bit surprised to find an unusually high number of unpopped kernels in my
bag of Act II microwave popcorn. For my purposes, I should qualify this statement to read that “unpopped” kernels
shall include partially-popped kernels in which the shell of the kernel is broken but that the kernel itself is still intact
enough to hurt one’s tooth if bitten down on.
I took
the bag of popcorn home and counted 92 unpopped kernels. This seemed excessive. Over the last ten business days I have continued
to purchase a single bag of popcorn at approximately the same time every day (for statistical purposes, I believe the average
time to be 3:00 pm but that any variations in this would not be statistically significant). I have not counted more than 57, nor less
than 20, unpopped kernels in any of these bags, for an average of 35.4 unpopped kernels per bag. In light of this, I view
the 92 unpopped kernels in my bag on June 21 to be statistically significant and would like to point this out to you.
I have
always enjoyed your product and will continue to do so. I understand that it is not technologically possible yet to produce
a bag of microwave popcorn that pops at 100%, and I do feel that an average of 35.4 kernels per bag is acceptable. But I also
feel that 92 kernels is unacceptable, given that it was popped at the same time of day in the same microwave for the same
length of time as all the other bags.
I would
like to take advantage of your 100% Satisfaction Guarantee and request a replacement bag of microwave popcorn.
Sincerely,
John
J. Doolittle
Comment Three:
John J. Doolittle
XXXX
XXXX Court
XXXXXXX, GA XXXXX
August 4, 2004
Consumer Affairs Division,
Burger King Corporation
5505 Blue Lagoon Drive
Miami, FL 33126
To Whom It Concerns:
Attached please find a copy of a receipt dated
June 21 of this year. It’s a little faded from being in my pocket for five weeks, but I have taken the liberty of magnifying
it 400% so that you are able to read it.
On this occasion, I ordered a sausage biscuit
with cheese. There are several ways that this could have been rung up on the register:
1.
The best way, for me, would have been to ring up a sausage, egg, and cheese
biscuit at $1.69, and then subtracted the sausage at $.80, leaving me to pay $.89 plus tax,
2.
Of course, the teller could have rung up a sausage biscuit at $.99, and
then added cheese for $.30, making my total $1.29 plus tax,
3.
The third option, which the teller did, was to ring up a cheese biscuit
at $.69, and then add sausage at $.80, making my total $1.49 plus tax!!!
To add to my insult, I discovered the next day
that this particular location was running a special on sausage biscuits for $.69, which means I should have only paid a total
of $.99 for my sausage biscuit with cheese!!
What is the Burger King Corporation’s policy
on matters such as this? I am very dissatisfied and have contemplated going to Chik Fil-A from now on.
Thank you for your attention.
Sincerely,
John J. Doolittle
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