FAQs
When is my order due?
Each district is assigned a mail plan according to zip code.
These have changed in the last few weeks. Your upline (person who signed you up) or your district manager can help.
Call them, they want to help you be successful.
When I order demos online, the customer's retail price appears.
What will I be charged?
The price listed in the What's New will be the price you are charged
on your invoice. Your award sales and level of recognition affect your demo prices. You must have $50 in award
sales to receive the demo prices. If you are in PC or higher (levels of sales achievement), you will get an additional
rebate on some items.
How do I order brochures?
You will order your brochures on the last page of your online ordering.
This page will ask if you want the order shipped immediately or with the next order. If you request for the order to
be shipped immediately, you may be charged a shipping fee. If you are ordering on time, choose to ship with the next
order. When you order your brochures, you are ordering books for two campaigns ahead. For example, if you are
placing an order for campaign 20, you will be ordering books for Campaign 22. Brochures are ordered in packs of
10. If you want 10 books, enter 1. If you want 50 books, enter 5. If you happen to order way too many books
(this happens to all of us), call customer service for a credit on your account. Typically they will tell you to contact
your district manager who will take them off your hands. Coming home to 10 boxes of 60 brochures each is not funny,
when all you needed was 60 brochures.
Can I get a brochure for a future campaign?
Add item number 030347 to your order and you will begin to receive
a brochure for three campaigns ahead of the current campaign. The cost is 25 cents each. You only need to enter this
number 1 time. It will automatically ship every campaign after that. This helps in planning any promotions you
want to do for your customers. You also have a heads up on the new items.
My order is here. What do I do now?
Count the number of packages you received. When you get your
e-connect notice that your order has shipped, Avon will let you know how many packages shipped with this order. Each
box that is sealed with the yellow straps count as one (1) package. If 2 or more boxes are tied together with the yellow
straps, this counts as one (1) package. Next locate the box with your invoice. On the right side of your shipping
label will be a box with the words "Invoice Enclosed". Open this box first and remove your invoice. Compare your
invoice against the actual product received. If there are any discrepancies, call Avon. Do not wait too long to
let Avon know of any missing product. Once you have verified that all your order shipped, you can begin filling customer
orders.
How do I return product to Avon?
You can call Avon and speak to a specialist to return this product
or you may do it as a return/credit when you place your campaign order. Keep the product until you receive a return
authorization from Avon. This will usually come with your next order. Make a copy of this page to place in the
box of return products and keep a copy (with the tracking number) with your records. If you get a notice
from Avon that you have not returned the products, you will have a record of the product sent back, the date it went back
and a tracking number. Have all of this when you call Avon to dispute the charge. If you need help, call your
upline or district manager.
What is the difference of being an Online Representative or being
an eRepresentative?
Online Reoresentative refers to any Representative who has
Internet access and is registered at www.YourAVON.com. An eRepresentative is an Online Representative who has also invested
in an Avon provided web page. eRepresentatives manage both their business and sell online via their personal web pages. The
cost of the Avon provided web pages is $7.50 per campaign.
What are the benefits of becoming an eRep?
eRepresentatives, using professionally designed online templates,
create a personalized Avon web page for their Customers to visit and place online orders 24 hours, 7 days a week. In addition,
eRepresentative's have online features to manage their Customer list and helper groups. Avon will help eRepresentatives connect
with new Customers and link up with stranded ones.
How
does an representative sign up to become an eRep?
Simply go to
www.YourAVON.com. After logging on, click "become an eRepresentative" at the top of the screen and follow the enrollment instructions.
