Paws-itively Affordable Pet Care

SERVICES

My Payment Policy 

(revised 8/7/11)

A deposit is recommended at the initial time of hire (this is at our first meeting).  Afterward, payment from recurring customers is usually calculated and left for me at my first visit.  Some customers like me to leave a bill at my last visit, which is acceptable if your return date is flexible. 

Payment of any balance is expected and due by the end of each service unless prior arrangement has been made. 

If mailing your payment it will be expected within seven days from the end of my service.  A 10% late fee will be added to any balance not received within this time frame.

An additional 20% late fee will be added to any balance 30 days late.

20% late fee for each 30 days there after.

I understand that sometimes we need a little reprieve...  And I am willing to listen.

If you need time paying for my services please let me know in advance of your leaving. I am willing to work within your budget. 

If you need to split up payments and pay over time... 

Please add a $3.00 fee with each payment to cover time and special handling.  OR

Post date a check up to two weeks past your return date for a one time charge of $3.00.   

Warning**

My bank charges me a $32 fee for returned checks, which will be billed for and collected from you if one of your checks are returned. (fee is subject to change without notice).  

Thank you so much for understanding.

My cancellation policy

My policy is to always keep your cost down as well as mine.

Depending on circumstance there may be a small service charge applied to refunds. 

The $10 refundable fee for our meeting will not be refunded if the service date agreed upon is not performed.

(The refundable fee is usually not collected on the spot at our meeting, but is accounted for in any deposit received.  If no deposit is collected and there is a cancellation it then becomes part of your cancellation fee).

Any payment or deposit received is refundable with a 72 hour notice of cancel less any fee listed below.

Refundable fee of $10  This fee is for the scheduled time to see or meet you and your pets in your home.  It is refunded at the first/next service.        

A $5 cancellation fee will apply for each canceled pet sitting request.  This will reimburse me for time and the expense of setting up our service.  If I have to mail a billing invoice to collect a cancellation fee an additional $5.00 will need to be added to the cancellation fee. 

Last minute reservation surcharge of $5.00, if applies, will become part of the cancellation fee. (for a required meeting or service within 72 hours notice) 

Cancellation 24 to 48 hours before scheduled visit is 20% of complete time scheduled.  Cancellation 24 hours or less is 50% of total fees.

 For my regular customers... If agreed, any deposit or unused money can be put on your account here at PAPC to be used at my next visit.  Your cancellation fee can also be placed to your account. This saves you from the aggravation of writing and mailing an extra check for a small amount.  It can simply be added to your payment at my next service date.

 If your trip is put on hold or canceled any deposit or payment received, if agreed upon, can be held on account for future services less the cancellation

fee or fees pertaining to each instance as stated above.  If I return your deposit or payment there will be an additional charge of $5.00 for each check

written and mailed. 

Thank you so much for your understanding!

Review of cancellation fees below:

If a meeting is involved... $10

telephone/text/e-mail request... $5

last min surcharge, if applies... $5   (lock key customers are exempt from surcharge)

check writing or mailing an invoice fee... $5

Reminder:

The key return/pick up fee always applies at $8,  $10 (10 - 14 mi),  $15 (15 - 19 mi) or  $18 (over 20 mi).

For your early return: Please call ahead right away.  If a visit is made or if I am en route to your home a payment applies.

Due to unpredictable technology and airline schedules we have changed our policy.  Our new policy as of Sept 1, 2011 PAPC requires all customers to telephone, Email or text that you are home and your pets are back in your loving care.  We always think of your pet's best interest. We will automatically arrange to schedule another visit and continue as previously scheduled if we do not hear from you. Payment to cover the extra visits will be billed and due when you arrive home.

Note: All previously arranged instructions that are signed for will be followed by PAPC and will take the place of our written policy. 

If agreed, any unused money can be held by me in your account for future services.  If I return any unused money there will be a $5.00 fee for each check

written and mailed.

Terms

Changes & additions of Terms added below:

1) #22  For all lock key customers, When your house key is returned I will need your signature in my card file that states it was returned along with the date.

2) #23 New policy in effect 9/1/2011  All customers are required to telephone, Email or text PAPC to let us know you are home and your pets are back in your       loving care.  We will automatically schedule another visit and continue with visits as previously arranged if we do not get word you have arrived home.              Payment for the extra visit(s) will be billed and are due upon receipt. (This change is made due to unpredictable technology and airline schedules).

3) #24 Please make only one person responsible for your pet(s) for the entire duration that you are away.  Including family or another person in pet sitting           duties other than the pet sitter are well intended, but often create confusion.  Common problems that have occurred are: unsecured doors or an interior door     locked that should not have been, over feeding, skipped feeding, lost keys, pet off it's routine due to being let out at unscheduled times (pet sitter is confused and worries that an illness may be brewing because your pet seems off routine and won't potty during the visit).  PAPC is insured... We therefore can not be held responsible for problems and accidents if another person is coming into your home while you are away.  If you feel it necessary that another person should be involved please schedule and let PAPC know of the time of day they are to arrive.

Holiday Rate

Please add $8 to each visit on all major holidays.  New years Day, Easter, Memorial Day, Labor Day, Thanksgiving and Christmas.