- Basic & Optional
Tools
- 1] Current Mac OS Startup floppy, CD,
Zip, or secondary hard drive
2] Current Mac OS Emergancy Startup
floppy with additional files
- Customized to contain Startup Disk control panel,
SCSIProbe v5.11 control panel and Disk First Aid v8.2
application
3] System Install CD, System Install
Floppies, or system installers and updaters on
cartridge, CD or Zip disk
4] External CD, Zip drive, or Hard Drive
with utilities and correct SCSI cabling
5] UTILITIES:
- ..SCSIProbe v5.1.1,
Freeware www.adaptec.com
- ..Disk First Aid v8.2
or newer, Freeware Apple Computer included with
system
- ..Techtool v1.18,
Freeware MicroMat, www.micromat.com
- ..Conflict Catcher
v8.04, $79.95 7 day demo available Casady & Greene
www.casadyg.com
- One or more of the following:
- DiskWarrior v1.03 (ships on bootable CD ) $79.95
Alsoft www.alsoft.com
- Norton Utilities v4.03 (ships on bootable CD, can
be put on Zip, or emergancy floppy ) $89.95 Symantec
www.symantec.com
- TechTool Pro v2.11, (ships on bootable CD) $149.95
Micromat www.micromat.com
- Help! $89.95 An application that generates a
report based on a database of conflicts and
incompatibilities and details repair procedures. Finds
damaged files, including fonts. Total Recall www.recallusa.com
- MacMedic v1.5 (ships on bootable CD) $109.95 Total
Recall www.recallusa.com
- Virex v5.9.1 $54.95 Virus Utility - Protects and
repairs viral infections. Network Associates www.drsolomon.com
- Norton AntiVirus
5.0.3 (ships on bootable CD) $89.95 Symantec
www.symantec.com
- Guru - a free application from Newer Tech that
details memory - RAM and VRAM for most Macs, clones
and printers http://www.newertech.com/software/index.html
- Gauge Utilities - a free set of utilities
(includes a RAM checker) http://www.newertech.com/software/index.html
- SpellTools - a free application for spell checking
and text cleanup http://www.newertech.com/software/index.html
-
- IF THESE LINKS ARE BROKEN - Go to
versiontracker.com and search or go to Macfixit.com
and look in the Libraries
-
- 6] Substitute powercord, keyboard,
keyboard cable, mouse, video cable, network cable,
PRAM battery etc
-
- 7] INFORMATION
- BOOKS:
- Sad Macs, Bombs, and other Disasters, 3rd Edition
by Ted Landau - PeachPit Press ($30.00)
INTERNET SITES:
- www.macfixit.com
Mac Fixit - M-W-F problem reports, recommended
utilities, bug list, updates, and tips
- www.macintouch.com
MacIntouch - daily problem reports, bug list, updates,
and tips
- www.macnn.com
Macintosh News Network - MacTips Column
- www.maccentral.com
Macintosh Central - Various Column
- www.macalliance.com
new site with troubleshooting help 6/98
- www.versiontracker.com
Check for updates to your applications, utilities, and
System software
- www.mac-conflicts.com
Check for conflicts between your applications,
utilities, and System software
- Bmer.com/mac
Huge list of troubleshooting resources
-
- APPLE TIL INTERNET SITES:
- http://www.info.apple.com/support/powerbook/solve.html
Powerbook (bronze) TS Info
-
- 8] Have your basic troubleshooting
directions and information on paper or another
computer
-
- 9] TESTERS:
- Ohmmeter that tests batteries (~$30.00)
- Three Prong Yellow Power Checker - (Most Hardware
stores ~$5.00) - tells you if the polarity is correct
and whether the ground is good.
10] SYSTEM INFORMATION
- Profile of computer - OS and application versions,
utilities installed, utility used to format
Harddrive
-
- 11] PURCHASE INFORMATION
- Copy of invoice for computer, peripharels, and
software
- Warranty information
- Technical support contact information - phone and
websites
-
- 12] Optional Tools to have on hand
- 1] $150.00 digital power supply checker
(BlackBox Catalog)
- 2] RAM checker (or an Apple Service Provider
which will check for a fee)
- 3] Cable checker ~ $150.00 (APS Technologies
www.apstech.com)
- 4] Extension cord, surge protector, or power
strip
-
- Necessary Experience & Preparation
- . An emergancy is a
poor time to learn how to use emergancy tools - run
all your utilities before the problem happens, verify
that your emergancy disks work, check your alternate
cables and hardware before you need them
- . If a friend has a
Mac &endash; share the costs of utilities and
substitute cable/hardware with them
- . Locate an Apple
Service Center and become aquainted - take some
cookies in, and ask how they can help you and how to
best care for your system
- . Locate a freelance
Mac System Engineer and find out their fees and
response time
- .NoWonder offers a
referral service for most Operating Systems -
http://www.nowonder.com/techs/
. Have all the contact
phone numbers for your hardware and software on hand -
Tech Support numbers and websites
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